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Data Protection Policy

Privacy Policy – khelo app Data Protection

khelo appYour personal data is our most valued asset. This Privacy Policy clearly sets out how your information is collected, what it is used for, and how it is kept secure.

Last Updated: January 1, 2026

How We Protect Your Information

khelo appWe follow the highest industry standards to protect your privacy on

SSL Encryption

khelo app's transactions and data transfers are protected by 256-bit SSL encryption, ensuring bank-grade security.

Secure Data Storage

Your personal information is stored in encrypted form on secure servers. Firewalls and monitoring systems are active to prevent unauthorized access.

Not Sold to Third Parties

khelo app Never sells your personal information to advertisers or third parties. Your data is used solely to improve our services.

Identity Verification Protection

Identity document copies submitted during the KYC process are stored with the highest level of security and used solely for regulatory purposes.

Regular Security Audits

Our systems are regularly audited by independent security experts to identify and address any vulnerabilities in a timely manner.

Your Controls

You can view, correct, or request deletion of your data at any time. Your data belongs to you.

Table of Contents

1. Introduction

khelo app ("we", "us", "platform") explains through this Privacy Policy what information we collect when you use our website or mobile application, how it is used, and how your privacy is protected.

We believe transparency is the foundation of trust. That's why this policy is written in plain, clear language so you can easily understand exactly what we do with your information. khelo app By using the platform, you are agreeing to this Privacy Policy.

This policy is drafted in accordance with applicable data protection laws in Bangladesh and international standards. If you have any questions, feel free to contact us at any time.

Important: This Privacy Policy applies solely to the khelo appapplies only to its own platform. Third-party links are governed by their own respective policies.

2. What Information We Collect

khelo appVarious types of information are collected when you register and use the services on. Details are outlined below:

Data Type Example Collection Methods
Identity-Related Name, date of birth, national ID number Registration Form
Contact Information Mobile number, email address, current address Registration & Profile Updates
Financial Information BKash/Nagad number, transaction history Payment Processing
Device Information IP address, device model, operating system Automatically
Usage Information Betting history, preferred sports, login times While Using the Platform
KYC Documents Passport/NID photo, selfie verification Identity Verification Process

We only collect information that is strictly necessary to provide our services and meet legal obligations. We do not collect data beyond what is required.

3. How Your Information Is Used

khelo app Your information is used only for specific, limited purposes. No data is ever used for unauthorized activities.

  • Account Management: To confirm registration, verify logins, process password resets, and ensure account security.
  • Service Delivery: To provide betting features, live scores, analytics, and a personalized experience.
  • Financial Transactions: To process deposits and withdrawals and to prevent fraud.
  • Contact: To send promotional offers, important updates, and support messages.
  • Legal Obligation: To comply with Anti-Money Laundering (AML) regulations and meet the requirements of regulatory authorities.
  • Service Improvement: To run analytics and improve the user experience.
  • Security: To detect fraud, prevent multiple accounts, and maintain platform security.

You can opt out of marketing emails or SMS at any time — either through your account settings or by contacting us.

4. Cookie Policy

khelo app Cookies and similar tracking technologies are used to enhance your experience on our website. Cookies are small text files stored on your device.

  • Essential Cookies: These are essential for maintaining login sessions and ensuring core functionality. These cookies cannot be disabled.
  • Functional Cookies: Used to remember your preferred language, time zone, and other settings.
  • Analytics Cookies: Tracks which pages are visited most, time spent on the platform, and similar usage data to help improve our services.
  • Security Cookies: Used to detect fraud and protect account security.

You can manage cookies through your browser settings, though disabling certain cookies may limit some platform features. A cookie consent notice is displayed on your first visit to the site.

5. Who Your Information Is Shared With

khelo app Your personal information is never sold. However, it may be shared with trusted parties under specific circumstances:

  • Payment Processor: Payment service providers such as bKash, Nagad, and Rocket are shared the necessary information to process financial transactions.
  • Identity Verification Service: Approved third-party services may be used to complete the KYC process.
  • Legal Authority: Information may be disclosed in response to a valid court order, request from an investigative authority, or other legal obligation.
  • Technology Provider: Cloud hosting, cybersecurity, and analytics providers may access limited data, but are bound by strict confidentiality agreements.
Before sharing your data with any third party, we ensure they uphold the same high standards of data protection that we do. Your information is never shared with advertisers.

6. Data Security Measures

khelo appBoth technical and organizational security measures are in place to protect your data on the platform.

  • Encryption: All data transfers are encrypted using TLS 1.3 protocol. Stored data is also secured with AES-256 encryption.
  • Access Control: Only authorized staff can access specific data, and all access is logged.
  • Two-Factor Verification: Two-factor authentication (2FA) is available for added account security.
  • Regular Security Testing: System security is regularly assessed through penetration testing and vulnerability assessments.
  • Data Backup: Important data is stored in secure backups to prevent loss in the event of any technical issues.
  • Instant Response: In the event of a security breach, affected users will be notified within 72 hours.

It is your responsibility to keep your password and login details confidential. If anyone asks for your password by phone or email, it is khelo appis not behind this. If you encounter such a situation, please notify us immediately.

7. Data Retention Period

khelo app Your data is not stored indefinitely. A specific retention period is defined for each type of information:

  • Account Information: For the duration the account remains active, and for a further 5 years after closure (as required by law).
  • Financial Transaction Records: Retained for a minimum of 6 years in accordance with Bangladesh financial regulatory requirements.
  • KYC Documents: Retained for up to 5 years after account closure.
  • Betting History: For as long as the account is active and for 3 years after it is closed.
  • Cookies & Session Data: Automatically deleted within 30 days to 1 year.

Once the retention period expires, data is deleted securely and permanently. Data may be retained for a longer period where required by law.

8. Your Rights

khelo appAs a user of the platform, you have the following rights over your personal data:

1
Right to Access

You may request to know what information we hold about you.

2
Right to Rectification

You may request corrections to any inaccurate or outdated information.

3
Right to Erasure

Under certain circumstances, you may request that your data be deleted.

4
Right to Restrict Processing

In certain cases, you may request that the processing of your data be temporarily suspended.

5
Right to Portability

You may request an export of your data in a structured format.

6
Right to Withdraw Consent

You can opt out of marketing communications at any time.

To exercise these rights, please email us at: support@kheloapp.bet — We will respond within 30 days. In some cases, complete deletion may not be possible due to legal obligations.

9. Children's Privacy

khelo app's services are strictly for individuals aged 18 and above. We do not knowingly collect personal information from anyone under the age of 18.

  • An age verification process is carried out at the time of registration.
  • Any account identified as belonging to a minor is immediately suspended and all associated data is permanently deleted.
  • If a parent or guardian believes their child has accidentally registered, please contact us immediately.

10. Privacy Policy Changes

khelo app This Privacy Policy may be updated as needed. In the event of changes, we will:

  • We will update the "Last Updated" date at the top of the policy.
  • For significant changes, we will send a notification via email or an in-platform alert.
  • You will be notified before any updated policy takes effect.
  • Continued use of the platform after any policy changes will be considered acceptance of the updated policy.

We recommend visiting this page regularly to stay informed about the latest updates.

11. Contact Us

For any questions, complaints, or requests regarding this Privacy Policy, please contact us:

  • Email: support@kheloapp.bet
  • Help Center: Visit Help Center
  • Response Time: Typically within 1–3 business days
Your privacy is our top priority. If you have any concerns, we'll respond promptly and sincerely to resolve them.

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